British Airways glitch: 'Outsourcing to India not responsible for it'
Alex Cruz, British Airways chief executive, has denied reports that the debilitating IT glitch over the weekend was due to outsourcing of work to India, or a cost-cutting measure. He also refused to resign. A power surge lasted for only a few minutes, but the backup system failed to work. "They have all been local issues around a local data centre," Cruz said.
Unidentified IT failure wreaks havoc on British Airways' schedules
Schedules of British Airways flights were disrupted after an unidentified IT failure caused distress to several passengers and crew of BA across the world. BA CEO Alex Cruz blamed the IT failure on a "power supply issue." They clarified that there was no evidence of a cyber attack. The IT failure caused cancellation of all BA flights from Gatwick and Heathrow airports.
How bad was the problem?
The failure had affected British Airways' computer booking systems, website and mobile application as well. Several analysts said that the problems could be avoided had BA not outsourced their IT work. However, BA denies these claims.
After a day of debacle, British Airways' flights resume today
A day after the IT debacle, British Airways had assured its customers that its staff were working to resolve the matter. The company said it was operating a near-normal schedule at Gatwick and majority of services from Heathrow today. They also offered compensation to passengers who missed flights and didn't want to be re-accommodated. They added that most of their systems were back online.
We are re-booking customers: British Airways
"We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to/from Heathrow or Gatwick."