Shopify outage disrupts Cyber Monday sales for merchants

Technology Dec 02, 2025

Shopify had a rough start to Cyber Monday this year, with a major outage hitting early on December 2.
Merchants couldn't access their accounts or process sales for a while—definitely not ideal on one of the biggest online shopping days, especially since Shopify powers over 10% of US e-commerce.

What went wrong and how it's being fixed

The glitch came from an issue in Shopify's login system, which caused thousands of reported issues.
The team has found and fixed the problem and says recovery is looking good, but support wait times are longer as they help everyone get back on track.