Radhakrishnan Mahadevan IyerAsked on 7 August, 2018
What about other divisions helpline number?
The helpline number provided for Whatsapp can be used by the passengers of western and central India. For passengers from the southern part of India, they can report their complaint on the helpline number provided on the Railway website. 139 is for PNR enquiry and train running position, 182 for security helpline, and 138 for the general helpline.
AnonymousAsked on 7 August, 2018
Can we report complaints 24/7?
Yes, you can register your complaint 24/7 via Whatsapp message. The special officers will work on your complaints round the clock.