11 Mar 2019

What is ECI's cVIGIL app and how to use it?

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Vivaan Saxena

Vivaan Saxena

Asked on 11 March, 2019

Is cVIGIL available on Apple App Store?

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Unfortunately, cVIGIL is currently available on Google Play Store only.

Ridhi Jindal

Ridhi Jindal

Asked on 11 March, 2019

Can I upload photos/videos from my phone's gallery to regiter complaint?

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No, the app will not allow you to upload photos/videos from your phone's gallery. Instead, you will have to use the app to capture a live image or video and submit it to lodge a complaint.

Hansika Sen

Hansika Sen

Asked on 11 March, 2019

Can I file a complaint anonymously?

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Yes, you can use cVIGIL to lodge a complaint anonymously. However, do note that you will not receive a tracking ID when you submit complaints anonymously.

Shreyas Patil

Shreyas Patil

Asked on 11 March, 2019

Can I lodge multiple complaints from one account?

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Yes, you can file multiple complaints using cVIGIL. However, to avoid repetitive complaints from the same spot, the system forces a time delay of 5 minutes between successive complaints by the same person.