The healthcare facility told the court that response to hair re-growth treatment depends on person and it's possible that the 31-year-old didn't follow the diet and lifestyle instructions as prescribed.
"If his case was untreatable, you should've told him so"
The Additional District Consumer Disputes Redressal Forum examined the man's scalp pictures and was convinced that Vibes' treatment was below standard.
The court said the petitioner paid the money despite it being non-refundable, because of the assurance given by Vibes, and it failed.
Also, if his case was untreatable, the center should have told him so before accepting the money, it ruled.
Court orders Vibes: Pay him money, interest and litigation expenses
After a four-year long battle, the man finally got relief on August 16, when the court ordered Vibes, the Sadashivanagar-based Alankar Group Enterprise, to refund the Rs. 1,98,628 he paid for the treatment. Interest along with Rs. 3,000 as litigation expenses should be paid too.