Bengaluru

Bengaluru: Bald man sues salon, as hair treatment didn't work

03 Sep 2018 | By Pallabi Chatterjee
Consumer court rules in favor of Bengaluru man

Baldness is a concern for all, and when we come across advertisements promising hair re-growth within a stipulated (and impossible) time-frame, hopes get kindled in us.

This Bengaluru man, battling with the condition, responded to one such ad of popular healthcare center, Vibes, but got disappointed when it failed to get any result.

He slapped a case against them and won it last month.

In context: Consumer court rules in favor of Bengaluru man

03 Sep 2018Bengaluru: Bald man sues salon, as hair treatment didn't work

CaseAfter complete 'treatment', no hair appeared on his head

The man said in his petition that he spent close to Rs. 2L for the two-year treatment starting 2012, in lieu of guaranteed success.

He said that Vibes conducted 20 sessions, including stem cell and dermaroller procedures, all of which concluded in August 2014.

But even after 24 months of treatment, not a single strand of hair appeared on his head.

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Possible that he didn't follow diet, lifestyle as prescribed: Vibes

DefensePossible that he didn't follow diet, lifestyle as prescribed: Vibes

When he demanded a refund of his money, Vibes told him that he had paid for 'non-refundable treatment.'

This irked him and he approached the consumer court in October 2014.

The healthcare facility told the court that response to hair re-growth treatment depends on person and it's possible that the 31-year-old didn't follow the diet and lifestyle instructions as prescribed.

Court says"If his case was untreatable, you should've told him so"

The Additional District Consumer Disputes Redressal Forum examined the man's scalp pictures and was convinced that Vibes' treatment was below standard.

The court said the petitioner paid the money despite it being non-refundable, because of the assurance given by Vibes, and it failed.

Also, if his case was untreatable, the center should have told him so before accepting the money, it ruled.

Court orders Vibes: Pay him money, interest and litigation expenses

After a four-year long battle, the man finally got relief on August 16, when the court ordered Vibes, the Sadashivanagar-based Alankar Group Enterprise, to refund the Rs. 1,98,628 he paid for the treatment. Interest along with Rs. 3,000 as litigation expenses should be paid too.