TRAI's #DTHRules: Airtel to refund long-term recharge balance

Business

13 Feb 2019

Airtel Digital TV to credit remaining balance on long-term packs

TRAI's new DTH regulations, effective since February 1, bring with them a fair share of confusion.

On one hand, selecting a-la-carte packs is cumbersome, customers with long-term recharge packs have little clarification over their subscriptions.

However, Airtel Digital TV has now confirmed that it will credit back unused balance to the subscriber's account who had opted for long-term plans.

Here's more.

No blackout

Airtel's long-term plan subscribers can still create a base pack

Airtel's long-term plan subscribers can still create a base pack

As per Airtel's clarification, subscribers who had earlier paid for long-term plans can move to new plans by either selecting a-la-carte channels or any of the recommended plans.

Moreover, the company has noted that the total amount for the unused subscription period would be credited back to the subscriber's Airtel Digital TV account and would be gradually adjusted against the new plan.

What if you fail to switch to a new plan?

In case you fail to switch to a new plan, Airtel Digital TV will migrate you to your closest resembling plan and thus avoid any blackout.

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Login & Select

Haven't yet created base pack? Here's how to get started

Airtel Digital TV users can log in via the official website or My Airtel app.

After login, you can select from three different packs: Recommended, Broadcaster, or A-la-Carte.

For creating your own base pack, select A-la-carte option and pick your favorite channels or top-up packs.

Notably, 25 Free-to-Air DD channels come as default and you cannot remove them from the list.

Mini & Full packs

Recently, Airtel introduced regional channel packs to simplify selection

Recently, Airtel introduced regional channel packs to simplify selection

Further, Airtel Digital TV's regional packs come in seven languages: Bengali, Gujarati, Kannada, Malayalam, Marathi, Tamil and Telugu.

All the packs, except for Gujarati, are divided into full-priced regional plans and slightly cheaper mini plans.

As for pricing, these top-ups range from Rs. 7 (Gujarati) to Rs. 135 (Telugu).

Notably, Airtel hasn't yet revealed the list of channels which come bundled with these top-ups.

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Most asked questions

How to select channels on Airtel Digital TV?

Will my long-term plan terminate if i switch to a-la-carte pack?

Are the Airtel Digital TV regional top-up free?

Will my subscription end if i fail to create a A-la-carte pack?

More questions

How to select channels on Airtel Digital TV?

Asked 2019-02-13 21:30:35 by Shreyas Singhal

Answered by NewsBytes

Airtel Digital TV users can log in via the official website or My Airtel app. After login, you can select from three different packs: Recommended, Broadcaster, or A-la-Carte. For creating your own base pack, select A-la-carte option and pick your favorite channels or top-up packs. Notably, 25 Free-to-Air DD channels come as default and you cannot remove them from the list.

Will my long-term plan terminate if i switch to a-la-carte pack?

Asked 2019-02-13 21:30:35 by Cheshta Gupta

Answered by NewsBytes

You can easily move to an a-la-carte pack. Once you create and confirm your base pack, the unused amount of your long-term plan will be credited to your account.

Are the Airtel Digital TV regional top-up free?

Asked 2019-02-13 21:30:35 by Aadhya Verma

Answered by NewsBytes

No, the regional top-up pack comes in the a-lar-carte category and will be charged over and above the total cost of your base pack.

Will my subscription end if i fail to create a A-la-carte pack?

Asked 2019-02-13 21:30:35 by Devansh Venkatesan

Answered by NewsBytes

Airtel Digital TV has announced that if in case you fail to move to a plan as per new DTH rules, it will migrate you to your closest resembling plan and thus avoid any blackout.

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