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09 Apr 2019

Idea outage: Delhi NCR customers report connectivity issues

Idea users report cases of network outage

Leading Indian telco Idea Cellular appears to be in the midst of connectivity issues.

Several users in Delhi NCR have reported cases of an outage, with many claiming that they are not being able to use the internet or even make calls.

The telecom giant, which recently merged with Vodafone, has not yet commented on the matter.

Here are the details.

In context

Idea users report cases of network outage
Network discrepancies since midday


Network discrepancies since midday

Going by the complaints on Twitter, Idea's network started fluctuating from 12 pm on April 9.

Most of the users have complained about a sudden loss of network, resulting in a lack of internet connectivity and calling problems.

More worryingly, the problem still continues to exist, even at the time of writing this story.

Here's a complaint from one of the affected Idea customers

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Here's another


No comment from Idea

So far, Idea has neither commented on the matter nor explained when the issue might be resolved.

However, in a Twitter thread, Idea customer care did note that "this is a temporary issue" and will be resolved soon.

"Our team is working on it to ensure seamless network connectivity," the tweet read. "Please allow us some time to get this sorted."

One Idea store even shuttered after several complaints

As Gadgets360 reports, one Idea store in Delhi's Krishna Nagar colony even shuttered its outlet after a wave of complaints triggered by the network outage. Also, it's not exactly clear if Vodafone's network has also been impacted.

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