Over the last three days, nearly 6,000 delivery executives working for Zomato in Mumbai and Bengaluru logged out of the service.
They are apparently protesting against the company's decision to revise their rate card, which defines their earnings per order as well as the amount of incentive earned on the basis of orders delivered and kilometers traveled.
Zomato has also tweaked the incentive structure for delivery partners.
Specifically, the incentive for weekend deliveries in Bengaluru has been reduced from Rs. 550/15 orders to Rs. 500/18 orders, while those in Mumbai are being paid Rs. 240 for 14 instead of 11 deliveries.
Even the distance an executive had to cover to bag additional bonus points has been increased from 4km to 5.5km.
Zomato hasn't specifically commented on the matter or said if it will revise the rate card.
However, a spokesperson for the company did tell Entrackr that they appreciated "delivery partners in accordance with their efforts" but "reduced average delivery time (less than 30 minutes) and increased system efficiency" have enabled them to perform more deliveries in less time.