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09 Sep 2018

Delhiites will now get doorstep delivery of 40 govt services

Doorstep delivery of 40 Delhi govt services

People in Delhi will get doorstep delivery of 40 government services, including obtaining a marriage certificate, driving license, and new water connection, from Monday.

The government claimed that no citizen of Delhi would have to stand in queues for services listed under the scheme.

The AAP Government proposed doorstep delivery of services earlier and alleged that Lieutenant-Governor Anil Baijal was stalling it.

Here's more.

In context

Doorstep delivery of 40 Delhi govt services
40 services to be provided in Phase-I for Rs. 50


40 services to be provided in Phase-I for Rs. 50

A five-judge Constitution Bench had on July 4 laid down broad parameters for governance of the national capital, paving the way for the AAP Government to proceed with the scheme.

The Kejriwal-led government will provide 40 services such as caste certificate and driving license at the doorstep of people in the first phase.

Services will be provided for an extra fee of Rs 50.

A revolution in governance; a big blow to corruption: Kejriwal

"Doorstep delivery of services. A revolution in governance. A big blow to corruption. Super convenience for people. Happening for the first time anywhere in the world. Starts from 10th Sept (sic)," CM Kejriwal had tweeted last month.

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Delhi government approved Administrative Reforms proposal in July

In July, the Delhi government had approved the Administrative Reforms proposal to give the work under the doorstep delivery scheme to a company, which will be an intermediary agency, to execute the project in the national capital.

According to the plan, Mobile Sahayaks (the facilitators) will be hired through the agency that would also set up call centers.

These are the services covered under the govt scheme

Various certificates such as caste, new water connection, income, driving license, ration card, domicile, marriage registration, duplicate RC and change of address in RC, among others, will be covered under the scheme.

How does the doorstep delivery scheme work?


How does the doorstep delivery scheme work?

If a person wants to apply for a driving license, he or she would have to call a designated call center and give the details.

After that, the agency would assign a Mobile Sahayak, who will visit the applicant's residence and get the required details and documents.

The applicant will have to visit the Motor Licensing Office (MLO) once for a driving test.

Mobile Sahayaks would be equipped with all necessary equipment: Sisodia

In November last year, Deputy Chief Minister Manish Sisodia had said Mobile Sahayak would be equipped with all necessary equipment such as biometric devices and a camera, adding that for doorstep delivery of services, the applicant would be charged a nominal fee.

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