Delhi-Gurugram metro: 6,000 people stranded without AC

Delhi

22 May 2019

Delhi-Gurugram Metro: 6,000 passengers suffered without AC for two hours

Yesterday, commuters of Delhi-Gurugram Metro had little idea their usual day would turn into a nightmare.

On Tuesday, a technical snag affected services on the yellow line, which runs between Samaypur Badli and Huda City Centre. As a result, nearly 6,000 passengers were struck in two trains without AC in the sweltering heat.

The passengers were evacuated after almost two hours.

Here's what happened.

Context

Backstory: Snapped wires affected yellow line during peak hours

Backstory: Snapped wires affected yellow line during peak hours

The turmoil started after an overhead electric wire snapped on the yellow line. "Due to tripping of the power supply, two trains halted in this section," a DMRC official said.

While one train was stuck between Qutub Minar and Chattarpur stations, another one was halted between Chattarpur and Sultanpur. Both the trains housed approximately 6,000 passengers.

The ordeal became unbearable after ACs stopped working.

Evacuation

The passengers were evacuated after almost 2 hours

It took DMRC close to two hours to evacuate the passengers from both the trains. The first train had some 2,700 passengers who were evacuated by 11:10 AM.

On the other hand, 3,000 passengers were aboard the second train and they took a sigh of relief at 11:27 AM.

DMRC had to make special arrangements for women, children, and differently-abled passengers.

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Details

DMRC carried out its biggest evacuation ever

DMRC carried out its biggest evacuation ever

"Special assistance was provided to 11 commuters, which included differently-abled passengers and those not feeling well. We facilitated their shift by providing wheelchairs," DMRC's spokesperson said.

It is extremely rare that two trains get stuck in the same route, which is why DMRC had to carry out its biggest evacuation ever.

When such incidents happened earlier, DMRC had to move 500-1,000 passengers only.

Ordeal

Unavailability of cabs and autos added to the woes

The incident also affected traffic services between Delhi and Gurugram, as commuters spilled on streets.

A 25-year-old told TOI that he couldn't find autos or cabs to reach Gurugram. He walked for some 2 km to reach Sultanpur and boarded the metro again to reach MG Road.

Other commuters complained of surge prices in cabs. Instead of booking cabs, they chose to wait.

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Most asked questions

Why were metro services affected?

How many passengers were stuck?

How long did it take for DMRC to evacuate them?

From where does the yellow line run?

More questions

Why were metro services affected?

Asked 2019-05-22 16:08:44 by Aaradhya Venkatesan

Answered by NewsBytes

The metro services between Delhi and Gurugram were affected on May 21 after an overhead electric wire snapped.

How many passengers were stuck?

Asked 2019-05-22 16:08:44 by Rishika Dasgupta

Answered by NewsBytes

Due to power tripping, two trains were stuck on the yellow line. Both trains had some 6,000 passengers in total.

How long did it take for DMRC to evacuate them?

Asked 2019-05-22 16:08:44 by Vivaan Mittal

Answered by NewsBytes

The passengers were evacuated after almost two hours.

From where does the yellow line run?

Asked 2019-05-22 16:08:44 by Rakesh Chatterjee

Answered by NewsBytes

The yellow line runs between Samaypur Badli and Huda City Center.

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