What to do if ATMs dispense fake notes

India

24 Apr 2018

#CheatSheet: What to do if ATM dispenses fake notes

Recently, residents of Bareilly were shocked when a United Bank Of India ATM placed in Subhashnagar dispensed 'Churan Label' notes instead of Rs. 500 notes.

While this incident raises concerns about banks' efficiency, the immediate question is what to do when a bank ATM gives you fake notes.

You should definitely not pass it on! Here's a guide to help you in such situations.

It's their fault

Banks are responsible for fake notes

Banks are responsible for fake notes

If an ATM dispenses fake notes, the accountability lies with the concerned bank. Banks have machines installed to detect forged notes that check currencies before they are handed over to agencies to stash ATMs.

According to RBI guidelines, failure to detect fake notes will be treated as the bank's willful attempt to circulate counterfeit currencies.

A penalty will be imposed on the bank.

What to do

Hold fake note in front of ATM's CCTV camera

Most of us leave an ATM without checking notes, committing the biggest mistake.

Before leaving the ATM, do check the authenticity of the notes. If they are fake, it is advisable to turn towards the CCTV camera and report it, for evidence. A security guard's presence isn't the only proof.

Keep the transaction slip, write down the note's serial number, and then file an FIR.

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It's illegal

Don't ever pass a fake note to someone else

Don't ever pass a fake note to someone else

Your 'chala-denge' attitude can get you in trouble. Passing off a fake note to someone can get you arrested.

If you get a fake note, submit it to the bank, which they'll stamp with COUNTERFEIT BANKNOTE IMPOUNDED. Fake notes are sent to RBI for destruction.

Remember, under no circumstance will the bank compensate you for the fake note, meaning you certainly lose the money, for no fault of yours.

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Most asked questions

If I get fake notes from ATM and have shown them to CCTV, will I not get a refund?

More questions

If I get fake notes from ATM and have shown them to CCTV, will I not get a refund?

Asked 2018-04-25 22:05:54 by Zahid Ali Munshi

Answered by NewsBytes

If you withdraw fake notes from ATM, then it becomes your duty to establish that it was the bank's fault, so the best way out, is to show the fake notes to the CCTV and then register a police complaint. There has been a case where the bank promised to reimburse the person for withdrawing fake currency.

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