Google responds to incensed Pixel customer

India

12 Jan 2019

Delhi: Google responds to Pixel customer putting up anti-Google posters

Google has finally responded to a man from Haryana, Manu Aggarwal, who had been putting up anti-Google posters all over Delhi to protest against the malfunctioning of his Google Pixel smartphone.

Interestingly, the response is a stern one, rather than an apologetic one, and it seems like Google has gone on the offensive against Aggarwal now.

Here are the details.

Protests

Posters and social media rage: Aggarwal's unique way of protesting

Posters and social media rage: Aggarwal's unique way of protesting

The entire episode began earlier this week when Aggarwal, dissatisfied with Google's after-sales service, went around Delhi, putting up posters warning people not to buy Google Pixel smartphones.

Apart from putting up posters in iconic locations like Connaught Place, Aggarwal also put a banner on his car, and even cooked up a social media storm.

In some tweets, he even tagged Google CEO Sundar Pichai and Prime Minister Narendra Modi.

Aggarwal tags Pichai, Trump, and Modi in a tweet

Love India news?

Stay updated with the latest happenings.

Yes, notify Me

Grievance

What prompted Aggarwal to go on the offensive against Google?

Explaining his actions, Aggarwal, who is believed to have a first-generation Google Pixel smartphone, blamed Google's after-sales service.

He claimed that his smartphone had been accepted by Google's service centers multiple times for repairs, but always returned with the same issues.

Frustrated, he started going around Delhi warning people that Google Pixel smartphones "restart, freeze, and crash constantly".

Aggarwal claims Google is making a fool of the world

Statement

Google claims Aggarwal refused its offers to replace the phone

Google claims Aggarwal refused its offers to replace the phone

Responding to Aggarwal's statement, Google India's spokesperson told News18 that the tech giant had a "world-class after-sales service network in India".

Google further said that Aggarwal had also been offered "a free of cost repair or a new device" as per the company's warranty policy, but had refused both, choosing to rage instead.

Coercion?

Google calls Aggarwal's demands unreasonable, refuses to give into coercion

The tech giant further called out Aggarwal, saying that the man had tried to take advantage of Google.

Google claims that Aggarwal not only refused the replacement, but also "demanded two units of the next-gen Pixel".

Google called this demand "unreasonable" and said that it would not give into "misuse" of its policy, or "coercion".

Now, it seems like the ball is in Aggarwal's court again.

Share this timeline

Share this timeline

Ask NewsBytes
User Image

Most asked questions

How to get Google Pixel phones serviced in India?

How long does it take to service a Google Pixel phone?

When was Google Pixel phones first released?

How much does Google Pixel 3 and Pixel 3 XL cost in India?

More questions

How to get Google Pixel phones serviced in India?

Asked 2019-01-12 14:11:20 by Anika Malik

Answered by NewsBytes

To put in a service request for Google Pixel phones, you have to contact Google Store support. In several major cities in India, Google offers a pick up and drop service when they take your device for repairs.

How long does it take to service a Google Pixel phone?

Asked 2019-01-12 14:11:20 by Shreya Patil

Answered by NewsBytes

Reportedly, service centers take 15-30 days to service a faulty/damaged Google Pixel phone.

When was Google Pixel phones first released?

Asked 2019-01-12 14:11:20 by Devansh Singhal

Answered by NewsBytes

The first generation Pixel phones - the Pixel and Pixel XL - were announced in October 2016.

How much does Google Pixel 3 and Pixel 3 XL cost in India?

Asked 2019-01-12 14:11:20 by Reyansh Gavde

Answered by NewsBytes

The 64GB variant of the Pixel 3 and Pixel 3 XL costs around Rs. 65,000 and Rs. 83,000 in India, respectively.

Next Timeline