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India
16 Jan 2019

Indian Railways: 7 advanced features on the new IRCTC website

New features on Indian Railways revamped e-ticketing website

The official Indian Railways Catering and Tourism Corporation (IRCTC) website was given a major upgradation last year.

The revamped version of the website offers a host of new, advanced features that make online ticket booking more convenient, easier and faster.

Here are 7 advanced features on the new IRCTC website you may not be aware of.

In context

New features on Indian Railways revamped e-ticketing website
DISHA Chatbox and Post-paid facility

#1,2

DISHA Chatbox and Post-paid facility

DISHA Chatbox: In order to address the perpetual queries of railway passengers, an Artificially Intelligent chatbox, called 'Ask DISHA' (DISHA- Digital Interaction to Seek Help Anytime) has been introduced on Indian Railways website and mobile app.

Post-paid facility: A post-paid facility under the category 'Book now, pay later' has been made available, for allowing customers to pay for their bookings at a later stage.

#3,4

Increased ticket booking limit; Dirt-cheap travel insurance

Ticket booking limit: In what comes as good news to frequent travelers, Aadhaar verified passengers can now book up to 12 tickets in a month (raised from previous limit of 6) after completing their KYC.

Travel Insurance: IRCTC is offering rail travel insurance cover of up to Rs. 10 lakh, at a minimal cost of Rs. 0.49 per passenger per journey.

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Online cancellation of counter-booked tickets; Waiving-off of debit-card charges

#5,6

Online cancellation of counter-booked tickets; Waiving-off of debit-card charges

Online cancellation: In a bid to facilitate hassle-free and faster cancellation of tickets booked through railway counters, passengers can now do so online, on the new IRCTC website.

Debit card transactions: For booking rail tickets online via debit card, payment charges have been completely waived off, for transactions upto Rs. 1 lakh.

#7: Push notifications service

To keep the passengers well-informed about all the latest Railways information, services and schemes, IRCTC has launched the push-notifications service on its website and mobile app.

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