Plastic fiber found in paneer dishes, Zomato apologizes

India

20 Jan 2019

Maharashtra: Family finds plastic fiber in paneer dishes, Zomato apologizes

On Friday, a family in Aurangabad, Maharashtra ordered food from Zomato but were shocked to find that the paneer dishes had plastic fiber.

The food was ordered by one Sachin Jamdare who said her daughter complained the paneer was too tight. Subsequently, Jamdare filed a police complaint.

After the incident got attention, the food delivery platform apologized to the customer.

Here's what happened.

Order

Daughter's teeth hurt while chewing food

Daughter's teeth hurt while chewing food

Jamdare, who is a father of two, had ordered paneer chilly and paneer masala. His daughter's teeth hurt while chewing the inedible items.

The family complained to the restaurant but nothing happened. The eatery blamed the delivery person and said he might have 'done something'.

Jamdare then filed a police complaint. Police inspector Shyam Sundar Vasulkar said food items were sent for tests.

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They have no regards for our health, claims Jamdare

"I went to the police station and lodged a complaint. I wanted to raise awareness among our countrymen how these people can play with our health for something as little as Rs. 150," Jamdare said. Notably, police will take action after test results arrive.

Statement

In a statement, Zomato says it takes food security seriously

Facing ire after the incident, Zomato released a statement. It revealed the restaurant has been suspended from their platform till external FDA investigation gets completed.

"We are deeply committed to food safety, quality, and hygiene. We apologize for the anguish this incident must have caused to our user," the statement added.

Zomato also returned the customer's money.

Previous incident

Last year, Zomato delivery guy was caught stealing food

Last year, Zomato delivery guy was caught stealing food

This incident comes close on the heels of another Zomato related incident which sparked outrage.

A viral video showed a Zomato delivery guy eating food from the packet he was supposed to deliver.

The incident divided social media with many blaming Zomato for pushing its employees while others saying the behavior was unacceptable.

Back then, Zomato had said it would introduce tamper-proof tapes.

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Most asked questions

What did the family in food they ordered from Zomato?

What did the restaurant say?

What action did the family take?

What did Zomato say on the incident?

More questions

What did the family in food they ordered from Zomato?

Asked 2019-01-20 14:22:10 by Abhinav Mukopadhyay

Answered by NewsBytes

An Aurangabad family had ordered paneer dishes from Zomato and found plastic fiber instead.

What did the restaurant say?

Asked 2019-01-20 14:22:10 by Divya Bhatnagar

Answered by NewsBytes

The family complained to the restaurant but it said the delivery guy may have done something.

What action did the family take?

Asked 2019-01-20 14:22:10 by Aaradhya Jindal

Answered by NewsBytes

The family filed a police complaint and the food was sent for tests. Police will take appropriate action after the results arrive.

What did Zomato say on the incident?

Asked 2019-01-20 14:22:10 by Aditya Mittal

Answered by NewsBytes

Zomato apologized for the anguish caused to the customer. The company refunded the money as well.

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