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15 Apr 2019

Indian Railways: Here's how you can place journey-related complaints on-the-go

Railways: How to place journey-related complaints on-the-go

More often than not, Indian Railways passengers are met with sanitation, technical and other issues during train journeys. The Railways also gets plenty of complaints in this regard on a regular basis.

And, in order to deal with such complaints, the national transporter has now come up with a new service called Coach Mitra facility.

Here's all about it.

In context

Railways: How to place journey-related complaints on-the-go
About the 'Coach Mitra' service


About the 'Coach Mitra' service

Coach Mitra or Clean My Coach scheme is a single-window passenger support platform that allows them to place journey-related complaints on-the-go either via SMS, or through a designated app or website.

Using the service, one can place complaints with regard to issues in facilities like watering, cleaning, disinfection, lighting, repairs, toilet cleaning, linen, among others.

Notably, the service is now available in 2,167 trains.

For cleaning services, feel free to use Coach Mitra: Railways

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Procedure to place a complaint via SMS

To place a complaint via SMS, type CLEAN (space) Your 10-digit PNR number (space) Service code, and send it to 58888 or 9200003232 between 6 am and 10 pm.

The service codes are as follows: 'C' for Cleaning, 'W' for Watering, 'P' for Disinfection/Pest Control, 'B' for Linen/Bedroll, 'E' for Train Lighting/AC, and 'R' for Petty Repairs.

Alternate methods

Apart from the SMS mode, you can also register your complaint via the Coach Mitra website. On the website, enter your PNR number, mobile number, service type, and click on 'Send Request' button. Or you can also install the Coach Mitra Android app.

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