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Science
27 Dec 2018

Amazon Alexa went down on Christmas Day: Details here

What happened to Amazon Alexa on Christmas Day

Amazon's Alexa is pretty handy for day-to-day tasks, but on Christmas, the smart assistant served a nasty surprise - it went down.

Multiple users took to Twitter to note that the assistant was having trouble registering new devices or handling queries.

However, after some two hours the issue was resolved, Amazon's customer service confirmed.

Here's more on the issue.

In context

What happened to Amazon Alexa on Christmas Day
Error on handling queries, registering devices

Issue

Error on handling queries, registering devices

The outage, first reported by The Guardian, began at about 3:30 pm IST on December 25.

Alexa failed to register new devices and answered queries by saying "Sorry, I'm having trouble understanding you right now." and "Please try again later".

Naturally, this frustrated many, especially those who wanted to use their Alexa devices for playing festive songs, turning on lights, or getting cooking instructions.

Complaints flooded from Europe

Notably, the complaints on Twitter were more pronounced from UK, Germany, and other parts of Europe. Even the heat map on Downdetector suggested the same.

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Amazon's response

However, after 2 hours the issues were resolved

Some two hours after the issue started appearing, Amazon Help confirmed that "some Echo devices in Europe have had intermittent connections".

However, the service did note that the issues have been resolved and the assistant began working normally.

Amazon didn't provide detailed insights into the issue, but many speculated it could be due to excessive load on its servers.

Amazon sold record Alexa devices this Christmas

Possible reason

Amazon sold record Alexa devices this Christmas

Amazon has confirmed its Alexa devices, particularly the Echo and Echo Dot lineup, were best-selling devices of the holiday season.

This seems to suggest the addition of several users, all looking to set up Alexa devices around the same time, proved too much for Amazon's servers.

And, naturally, when servers get loaded, Alexa, which relies on them for delivering responses, would get affected too.

Ask NewsBytes
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Most asked questions

How server issue could impact Alexa?

What is the price of Amazon Echo speakers?

How to order to food with Alexa?

How to make Skype calls from Alexa?

More questions

How server issue could impact Alexa?

Asked 2018-12-27 13:30:37 by Aadhya Dutta

Answered by NewsBytes

The exact reason for this outage isn't clear, but server load could be a possible case because all queries are interpreted by the servers, which then instruct the smart speaker to perform the required command.

What is the price of Amazon Echo speakers?

Asked 2018-12-27 13:30:37 by Ananya Patel

Answered by NewsBytes

The latest generation of Amazon's Alexa speakers includes Echo Dot and Echo Plus. The former is priced at Rs. 4,500 in India, while the latter comes at Rs. 15,000.

How to order to food with Alexa?

Asked 2018-12-27 13:30:37 by Arnav Kapoor

Answered by NewsBytes

In order to order food, you'll have to link your Zomato account with the Alexa app and say, "Alexa, order food from Zomato". It will use the default address from your account, ask cuisine preferences, and list out open restaurants and available meals to finish placing your order.

How to make Skype calls from Alexa?

Asked 2018-12-27 13:30:37 by Ridhi Nair

Answered by NewsBytes

For this, you'll have to link your Skype account, up Alexa and say the name of the contact you want to call. Within seconds, it will use your Skype account to call them on theirs.

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