Paytm sends out cryptic notification, apologizes later

Science

07 Jan 2019

Paytm commits blunder, sends out 'hey, ghvkjfjg' as push notification

Popular payments platform Paytm is the last company one would expect to make a silly mistake.

However, on Sunday, something weird happened when Paytm sent out a cryptic push notification to many of its users.

The problem led many into believing that their accounts were compromised, but the company later revealed it was a 'testing error'.

Here's what happened.

Incident

Cryptic notification shows up late at night

Cryptic notification shows up late at night

On January 6, several Paytm users received a notification saying 'hey' and having "ghvkjfjg" mentioned in its textbox.

The weirdness of the message and its timing of appearance - after midnight - triggered alarms among the users.

Many users, concerned about their accounts' security, even took screenshots and tweeted to Paytm to inquire about what had happened.

Paytm's response

Then, Paytm responded, apologized for 'technical error'

Paytm addressed the matter by tweeting that the notification was a result of a 'testing error'; its team had apparently tested the notification on a live server.

"We apologize for the test push notification some of you may have received from Paytm App," the company said. "It was a testing error by us. We are ensuring that such errors are eliminated completely in future."

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Here is Paytm's apology

Twitter reacted to the mistake

After this apology, Twitter users reacted to the incident, with some noting that they thought their accounts were compromised, while others making fun of the weird message or saying the mistake was common.

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Most asked questions

When Paytm payments will open new accounts?

How could Paytm make such mistake?

Did everyone receive this notification?

How to sign up for Paytm payments bank?

More questions

When Paytm payments will open new accounts?

Asked 2019-01-07 13:32:17 by Ananya Nair

Answered by NewsBytes

Paytm had halted new payments accounts, but now, the company has got the approval from RBI and has started enrolling Payments Bank customers.

How could Paytm make such mistake?

Asked 2019-01-07 13:32:17 by Surabhi Pawar

Answered by NewsBytes

Testing errors like this can happen, but, we believe, Paytm should be more careful with such app-related tests.

Did everyone receive this notification?

Asked 2019-01-07 13:32:17 by Sai Saxena

Answered by NewsBytes

No, only some Paytm users received the cryptic push notification.

How to sign up for Paytm payments bank?

Asked 2019-01-07 13:32:17 by Dhruv Chavan

Answered by NewsBytes

To open a Paytm Payments Bank account, head over to the 'Bank' tab on the Paytm app, fill up basic nominee details and complete the KYC and account opening process.

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