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Science
17 Mar 2019

Why Samsung Galaxy S10 is waking up automatically in pockets

Samsung flagship Galaxy S10 marred by annoying bug

Samsung's Galaxy S10 family boasts of an incredible set of features, including hole punch front cameras and reverse wireless charging.

However, just a few days after the phones went on sale, users have started reporting a rather annoying problem on the flagships.

They claimed that their S10 is waking up automatically in pockets, leading to unintended touches/actions.

Here's why this could be happening.

In context

Samsung flagship Galaxy S10 marred by annoying bug
Proximity sensor not seems to be working properly

Issue

Proximity sensor not seems to be working properly

Most phones, even the budget ones, come equipped with a proximity sensor for turning the display off when you attend a call or place the device in your pocket.

In this case, the reports shared on Samsung Community and Reddit indicate that the proximity sensors on the S10 lineup are not working properly.

This is leading to the unintended touches/actions from within the pocket.

Impact

How these unintended touches are affecting users

Though the issue is not a big one, users who have spent as much as $1,000 for the latest Samsung flagships are obviously annoyed.

Their phones are activating in pockets from fabric touches (thanks to double tap to wake). Some reported cases of fingerprint error vibrations, while others complained about lock screen features, like camera viewfinder, activating automatically and resulting in battery drainage.

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'Prevent Accidental Touches' also doesn't work

Feature

'Prevent Accidental Touches' also doesn't work

Samsung offers 'prevent accidental touches' feature as a way to keep the phone from detecting unintended inputs, but that option (activated by default) doesn't seem to work in this particular case.

Even lowering the sensitivity of the screen isn't working, users have reported.

As per Android Police, the only thing that could help a bit is disabling double tap to wake and always-on-display.

Fix

No word from Samsung so far

Even as several users have complained about this issue, Samsung has neither acknowledged the problem nor said when it might be rolling out a fix.

It is not exactly clear if this is a software or hardware issue, but we hope the South Korean giant will resolve the problems pretty soon - as it's their flagships we're talking about.

What you get Samsung Galaxy S10 series

Features

What you get Samsung Galaxy S10 series

The Galaxy S10 lineup features Exynos 9820-powered Dynamic AMOLED displays with Infinity O notches.

The S10+ and S10 sport 6.4-inch and 6.1-inch QHD+ displays and pack three rear cameras with a 12MP main camera, 16MP ultrawide and 12MP telephoto sensor.

Meanwhile, S10e comes with a 5.8-inch fullHD+ panel and sports a dual camera setup with same optics as elder siblings but no telephoto sensor.

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Most asked questions

How to avoid this problem?

What is Infinity-O display on Samsung Galaxy S10?

Is the in-display fingerprint sensor on Galaxy S10 ultrasonic?

What is the price of Samsung Galaxy S10e in India?

More questions

How to avoid this problem?

Asked 2 minutes ago by Harini Vyas

Answered by NewsBytes

You can avoid this problem by disabling double tap to wake and always-on-display.

What is Infinity-O display on Samsung Galaxy S10?

Asked 2 minutes ago by Rishika Singhal

Answered by NewsBytes

Samsung's Infinity-O display is a new design adopted by the company to house its front-facing camera in the display itself. For this, Samsung uses precision lasers to cut holes in the Dynamic AMOLED display to house the selfie camera.

Is the in-display fingerprint sensor on Galaxy S10 ultrasonic?

Asked 2 minutes ago by Aaradhya Jhadav

Answered by NewsBytes

Yes, the in-display on the Galaxy S10 and S10+ is an ultrasonic sensor which uses sound waves to scan the fingerprint.

What is the price of Samsung Galaxy S10e in India?

Asked 2 minutes ago by Hemant Mistry

Answered by NewsBytes

The Galaxy S10e is priced at Rs. 55,900 for the solo 128GB storage variant. Further, the S10 is listed at Rs. 66,900 and Rs. 84,900 for the 128GB and 512GB storage models. Lastly, the S10+ costs Rs. 73,900 for the 128GB variant, Rs. 91,900 for the 512GB storage option, and Rs. 1,17,900 for the top-end 1TB variant.

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