27 Apr 2019
Weird Apple Store bug prevented app downloads; now fixed
A weird Apple App Store bug prevented iOS users from downloading and updating their apps on the platform.
The issue existed only for a small subset of Apple customers but was complicated enough to trigger a wave of complaints on Twitter.
Thankfully, the Cupertino giant took note of the matter and promptly issued a fix.
Here are the details.
Users engaged in App Store loop
While it is rare to see a bug blocking app downloads on the Apple App Store, this time it happened for real.
On April 25, some Apple customers witnessed a 'Terms and conditions' dialog box that required them to tap on an 'Agree' button.
However, tapping on that did nothing and they couldn't proceed forward, ending up being caught in a loop.
Only 'canceling' allowed regular phone usage
As hitting the 'Agree' button had no effect, the users facing the problem had to hit 'Cancel' and close the dialog-box.
This allowed them to continue using their phone but blocked their ability to either download a new app or update an existing one.
Notably, there was not even a work-around that could have allowed them to sideload apps, as we have on Android.
Here's how the bug blocked downloads
@AppleSupport what is going on with App Store? TC’s are on an endless loop when I “agree”! Please help fix this bug! #AppleSupport #PleaseHelp #TermsAndConditions #NewUpdateNeeded #ASAP pic.twitter.com/gf0QtjtCfo— 3mcmxcii3 (@3mcmxcii31) April 25, 2019
Complaints flooded Twitter, prompting Apple to issue fix
As complaints flooded Twitter, Apple issued a server-side update to fix the bug.
Speaking to TechCrunch, a person familiar with the matter explained that the issue affected a small percentage of Apple's global iOS user-base.
He didn't give an exact figure, but considering the humongous install base of iOS, we believe a large number of users might have been impacted.
Users don't have to do anything
That said, if you've been facing this issue lately, just wait for a few hours and the problem will end on its own.
It is a server-side update, which means the fix will be installed automatically and you won't have to do anything like installing a fix or update manually.
So far, Apple has not commented on the issue.