Google Messages, the go-to messaging app for millions, has drawn a lot of attention with capabilities like automatic spam protection and RCS messaging.
However, if a report from Android Authority is anything to go by, the app has also been marred by a serious bug, one that is deleting personal user messages without permission.
Keeping your messages safe, shouldn't that a messaging app do, at the very least?
Issue crashing Messages app, deleting texts
As noted by the outlet, since January 2019, Google Messages' users have been flagging the case of texts disappearing mysteriously from the app.
The complaints, reported as recently as this month, indicate that the app crashes suddenly, which results in the deletion or loss of all the texts, including the personal ones, within the service.
Other critical issue also noted within Google Messages
Along with the deletion of messages, the buggy Google Messages app also appears to be creating problems like showing garbled text in messages as well as incorrectly labeling them as coming from some other contact.
These problems have clearly existed for months but Google has been completely silent, without any kind of fix or official acknowledgment of the glitches.
Most phone brands reported to have been affected
User complaints also indicate that the issues in question are not just specific to select smartphones, say, like Google-branded Pixels which offer Google Messages app as the default choice for texting.
Phones from other brands (Motorola, Huawei, HTC, LG, Google, and Samsung), with their own pre-installed messaging app, have also created the same problem on Google Messages.
So, what can you to deal with this?
If your messages have not disappeared yet, we'd recommend switching to your native messaging app or some other messaging product immediately.
However, in case the damage has already been done, try factory resetting your device and restoring its data to get the lost messages back.
It could do the trick, but there is no way to be 100% sure.