In a push towards smarter user experiences, ICICI Bank has enabled AI-backed voice banking capabilities.
The feature will allow ICICI customers to access various banking services - from bank account balance to general queries - by simply calling out their smart voice assistant, be it Alexa or Google Assistant.
Here's all you need to know about it.
Banking with voice via Google Assistant, Alexa
As ICICI Bank explained in a tweet, all its customers can now give voice commands to their Alexa or Google Assistant-powered devices to access basic banking services.
This basically means you can call the digital helpers for basic banking needs like checking recent transactions, account balance, credit card due date, or locating the nearest branch of the bank or ATM, among other things.
ICICI's iPal bot is the centerpiece of this system
The bank is offering these voice services with the help of its new iPal omnichannel bot.
It has to be connected with your smart speaker, following which you can ask the aforementioned queries or something more general like how to make UPI payments.
The general questions will be answered on the speaker while those involving confidential details, like balance, will be delivered via SMS.
How to use voice banking service with Alexa
To use voice banking on Alexa-powered Echo devices, open the Alexa app on your smartphone, swipe right, go to 'Skill & Games', and search for ICICI Skill.
After that, click on Enable, go to the settings of the Skill, and link your ICICI Bank account by giving your mobile number and OTP.
Then, simply say "Alexa, Ask ICICI Bank" and ask your query.
How to use with Google Assistant?
If you are using a Google Home or Nest smart device, simply trigger Google Assistant with the 'Hey Google' wake word and say "Talk to ICICI Bank".
This will trigger the iPal bot on the Assistant, which will walk you through the account linking process with a series of questions, ultimately enabling the ability to access banking services via voice commands.