United Airlines cancels Indian-origin man's ticket for filming altercation
Oza, headed to San Francisco, got angry after being asked for a $300 charge for his luggage; he claims he had already paid $125 for the bag on the first leg of his trip from New Orleans.
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'You don't have my permission': Employee kept repeating
In the video, a ticket counter worker of United is seen asking him repeatedly to stop filming. She then asks someone to cancel his reservation.
She later takes out her phone and starts recording him. "I'll do the same thing."
A police officer finally arrived and clarified, "Sir, you have the right to do whatever you want; it's a public space," the officer says.
A statement from United
A statement from United said: "The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened."
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