Sales have grown online, says Microsoft Corporate VP David Porter
"Our sales have grown online as our product portfolio has evolved to largely digital offerings, and our talented team has proven success serving customers beyond any physical location. We're grateful to our Microsoft Store customers and we look forward to continuing to serve them online."
Despite the bold shift from physical to online-only retail, Microsoft will not be laying off any store associates, the company has confirmed to The Verge.
The company says its retail team will "continue to serve customers from Microsoft corporate facilities and remotely providing sales, training, and support on remote working and learning software (among other things) to small businesses and education customers."
Here's what Porter said about the retail associates
"We deliberately built teams with unique backgrounds and skills that could serve customers from anywhere," Porter added. "Speaking over 120 languages, their diversity reflects the many communities we serve. Our commitment to growing and developing careers from this talent pool is stronger than ever."
According toThe Verge's sources, the company had already planned to shut down physical retail stores, but the plan was for the next year, which has been expedited in light of the whole COVID-19 crisis.