AI to help you resolve consumer complaints faster

India Nov 08, 2025

The Indian government is looking to update the Consumer Protection Act, 2019, by bringing in AI and digital tools.
Think AI-powered case tracking, virtual hearings, and even multilingual support—basically making it easier and quicker for people to resolve complaints without tons of paperwork.

With nearly 600,000 cases stuck in consumer courts

With nearly 600,000 cases stuck in consumer courts, these changes could finally speed things up.
The plan is to make justice more affordable and accessible—especially as online shopping keeps booming in India.
Officials say AI will help judges (not replace them), while new tech like e-filing and WhatsApp complaints could make the whole process way less frustrating for everyone.