IndiGo passengers push for class-action after flight chaos
After IndiGo canceled hundreds of flights in early December 2025, a huge survey found that 87% of over 32,000 passengers want the airline's service failures handled as a class-action case under India's Consumer Protection Act.
The cancelations left thousands stranded and ticket prices soaring, sparking major frustration among travelers across 303 districts.
Why are people so upset?
Passengers say refunds have been slow or smaller than promised, and many had their itineraries changed without consent.
There's also been little compensation or support during the chaos.
Most survey respondents feel the Central Consumer Protection Authority (CCPA) should step in and take action against IndiGo.
What caused this mess?
IndiGo's troubles started when it struggled to follow new rules from aviation authorities meant to reduce pilot fatigue.
The airline now says things won't be back to normal until February 2026—leaving many calling for accountability at India's biggest airline.