Cadbury fined Rs. 50,000 for bugs in Dairy Milk
Mondelez India Foods Pvt Ltd, the parent company of Cadbury India, has been fined Rs. 50,000 over selling bacteria-infected chocolates. The customer who made the complaint, Anupama of Brodipet (Andhra Pradesh), approached the Consumer Forum in August last year. She bought two Dairy Milk chocolates from a local shop last July, but found them bitter. Upon closer inspection, she saw mould on one.
What was the case about?
After Anupama came across the bitter chocolates, she raised the issue with Mondelez in a mail and attached photos. A company representative got in touch, took samples and urged her not to publicize the issue. But she filed a complaint and sought Rs. 5L.
What did the court decide?
The forum summoned both manufacturer and retailer, but the latter submitted he had only sold a sealed product. Mondelez's lawyer argued Anupama hadn't deposited samples. However, Cadbury didn't deny its representative had collected them. The representative also skipped the hearings. The forum then asked Mondelez to pay Rs. 50,000 for deficiency in service; Rs 5,000 towards Anupama's costs and Rs. 90 for the chocolates.