TRAI proposes scrapping advisory committee and letting operators handle appeals
TRAI wants to scrap its advisory committee, which includes both telecom companies and consumer advocates, and let senior operator staff handle appeals instead.
TRAI says the committee slows things down, but consumer groups worry this move would cut out independent voices and make it harder for regular users to get a fair shot.
Consumer advocates blame providers, propose fixes
Consumer advocates say delays aren't the committee's fault—they blame telecom providers for dodging rules or holding up complaints.
They're suggesting fixes like virtual meetings and strict complaint timelines, rather than ditching the panel.
TRAI also wants better IVR systems, real-time app updates, and instant complaint receipts.
While Bharti Airtel and Vodafone Idea are asking for six to nine months to adjust, consumer groups support new financial penalties for slow or poor complaint handling—arguing it's key for keeping service providers accountable.