Technology • Jun 11, 2025

Swiggy's data-driven approach to efficient delivery

Swiggy is making food delivery smarter by using data and AI to keep things fast and reliable. By tracking how people order and move around, they predict delivery times based on real-time traffic, restaurant workloads, and past trends. This behind-the-scenes tech is what helps your food arrive when you expect it.

TL;DR

More than a million predictions every 2nd

With over 17 million orders a month, Swiggy's system crunches numbers non-stop—making more than a million predictions every second. As principal engineer Akash Agarwal puts it, this lets them quickly adjust to busy times like IPL matches. Their multi-layered data setup also powers everything from customer support bots to smarter marketing moves, keeping the whole operation running smoothly.