Ola Electric has made it easier to service your EV
What's the story
Ola Electric has launched a new feature in its app, allowing customers to book service appointments for their electric vehicles (EVs) across India. The move is part of the company's Hyperservice initiative, aimed at providing a transparent and customer-centric service experience. The in-app booking system lets users select preferred service slots, track their status, and manage all related needs directly within the Ola Electric app.
Unified platform
Ola Electric's app: A 1-stop solution for EV services
The new feature from Ola Electric brings the entire service journey onto a single platform. This way, customers can avoid the hassles of traditional service booking methods. The company also promises customers that they will get genuine, high-quality parts and standardized service processes through this initiative. "Our vision under the Hyperservice initiative is to offer world-class experiences that are rooted in trust, convenience, and transparency," said a company spokesperson.
Open platform
Hyperservice initiative: A game-changer
Along with the launch of in-app service appointments, Ola Electric has also expanded its Hyperservice initiative into an open platform. This effort aims to significantly impact EV servicing in India. The company will make its genuine spare parts, diagnostic tools, and service training modules available not just to customers but also independent garages, mechanics, as well as fleet operators across the country.
Strategic move
Ola Electric's broader strategy
The open platform initiative is a key part of Ola's larger India Inside strategy. This vision focuses on making open, scalable, and domestically integrated platforms across batteries, software, and now after-sales and service infrastructure. The company believes this will revolutionize the EV servicing industry in India while also providing independent garages with access to genuine spare parts.