Amazon agrees to $310M refund lawsuit settlement: Who is eligible
What's the story
Amazon has agreed to a massive $309.5 million settlement over allegations of failing to properly issue refunds to customers. The lawsuit, titled "In re Amazon Return Policy Litigation," alleged that Amazon fails to issue refunds or re-charges customers who return products. The settlement applies to those who purchased physical goods from Amazon between September 5, 2017 and February 12, 2026 and asked for a refund and never received it or were re-charged for the item after successfully getting a refund.
Payment structure
Settlement divided into 2 subclasses
The settlement is divided into two subclasses: Subclass A and Subclass B.
Subclass A, which covers about 92.7% of claimants, will get automatic payments without filing a claim.
However, members of Subclass B have until December 1 to file a claim and request compensation.
The average payout for Subclass B members has not been disclosed yet.
Filing claims
Subclass B members have until December 1 to file claims
Subclass B members need to file a claim on the settlement website by December 1.
They also have to prove that they're owed a refund, which has to be done before the deadline.
This means they have less than a month to file their claim or lose their chance at compensation.
Settlement approval
Amazon will email claimants about their subclass membership
Amazon has maintained that it did nothing wrong but agreed to the settlement to avoid further litigation.
The company will notify each claimant via email about their subclass membership.
Subclass A members won't have to provide proof of payment or identification for their payout, which will be sent automatically with interest after the approval goes through.
They have 105 days from the approval date to choose a payment method on the settlement website.
Additional requirements
Subclass B members need to provide proof of refund entitlement
Subclass B members have to provide proof of their refund entitlement on the settlement website before December 1.
Subclass A members will also have to select a payment method after the approval goes through, which can be done by visiting the settlement website.
Amazon has said that this notice shouldn't be construed as an indication of how the court views this case.