On Friday, a big Microsoft outage knocked out email services across India, leaving companies scrambling for backup plans.
Teams and WhatsApp quickly became the go-to for chats and updates.
Some folks were frustrated by the disruption, but others enjoyed the quieter inboxes.
Indian firms respond differently to outage
Big companies switched gears fast. One Chennai finance center rerouted all its internal correspondence through Teams without much fuss.
Smaller businesses had a tougher time, with several reaching out to the Bengaluru-headquartered IT services firm and Microsoft Solutions partner for help.
Meanwhile, HDFC Bank used the moment to promote itself, and firms with their own email systems, like Zoho, barely felt a blip.
Even hotels got creative by connecting with customers on social media instead.