Over 4,000 Air India employees sold tickets to non-relatives: Report
Turns out, more than 4,000 Air India employees were bending the rules on their staff travel discounts.
The airline's Employee Leisure Travel (ELT) policy was meant for workers and their close family to get cheaper tickets, but some staff listed non-relatives as "family" and even sold those tickets.
A source said most of the employees found to have misused the policy had joined the airline after privatization.
Airline's response to the issue
Air India isn't letting this slide: they're asking for refunds, hitting violators with penalties, and tightening nominee checks for ticket bookings.
The source did not specify a timing for any change to staff-class travel.
This forms part of broader organizational changes, which have included a merger with Vistara: think stricter policies and other operational adjustments.