'Mid-air neglect': Neelam Kothari calls out Etihad Airways after flight ordeal
Actor Neelam Kothari took to social media to call out Etihad Airways, saying she felt "extremely disappointed" after a rough Toronto-to-Mumbai flight—delayed by over nine hours—where she fainted and received no follow-up care or even a single check-in from the crew.
She described the experience as "mid-air neglect."
What happened on the flight?
Kothari shared that she fainted after eating a meal, and only another passenger helped her back to her seat.
She said no crew member checked on her or offered follow-up assistance after the incident.
After landing, her attempts to contact Etihad's customer service went unanswered until they finally responded publicly, asking her to DM them.
Has this happened before?
While Kothari is well-known for films like Hum Saath Saath Hain and reality TV appearances, she has recently criticized an airline for their treatment of passengers.