TP CEO: India's AI + emotional intelligence combo is a game changer
Miranda Collard, Americas CEO of TP (formerly Teleperformance), says India stands out for its "extraordinary depth of AI and emotional intelligence"—and that's fueling big expansion plans.
She shared that TP is hiring aggressively in tier 2 and 3 cities to tap into this talent, aiming to add 15,000 jobs by the end of 2025 as part of its expansion in cities like Mumbai, Jaipur, Raipur, and Gurgaon.
Why India?
Since starting out in 2001, TP has grown to 44 delivery centers across India with about 90,000 employees serving over 200 global clients in sectors like tech, healthcare, travel, and retail.
Thomas Mackenbrock points out that India's growth rate is two to three times the global average—making it a hub for digital customer experience and back-office services.
The secret sauce: Blending tech with empathy
TP isn't just about high-tech solutions—they're also big on emotional intelligence.
Collard explains that every employee gets EI training alongside using advanced AI tools.
The idea is simple: AI boosts efficiency while emotional smarts help handle tricky customer issues.
With major investments going into tech teams here, she sees India leading the way on delivering fast service with real empathy for clients worldwide.