Lowe's India and Barclays Global Services India highlight AI benefits
At a recent tech summit in Mumbai, leaders from Lowe's India and Barclays Global Services India shared how AI is making their companies work smarter.
They highlighted how new tools are helping staff get answers faster, serve customers better, and keep things running smoothly behind the scenes.
Lowe's MyLow Companion doubles online conversions
Lowe's launched MyLow Companion, an AI assistant for store associates. It gives quick product info and support, which has actually doubled their online sales conversions.
Meanwhile, Barclays uses AI for faster decisions and smoother processes; things like call summaries boost efficiency for employees, while an FX bot makes foreign exchange quotes 75% quicker.
Barclays pursues real-time AI fraud detection
Barclays isn't stopping there: They're working on using AI to fight fraud in real time and make due diligence even sharper.
As Praveen Kumar, CEO of Barclays Global Services India, put it, the goal is to stay ahead of threats as they evolve.