Delhi Police's helpline services to be reviewed before single-number helpline
A third party will be appointed to conduct audit of the Delhi Police helpline numbers to review the level of services provided by the personnel on receiving a distress call. The audit will also assess the response time of the PCR and different police stations, the report of which will be studied in-depth before all the helpline numbers get merged into one helpline-number, 112.
Tender to be floated for appointing the third party
"We will float a tender to appoint a third party to conduct audit of all helpline numbers operated by the Delhi Police. The audit report will be submitted for further action," said Devender Arya, DCP (PCR), after an instruction from the home secretary. The audit will be on a wholesome level, for which the Delhi Police will be contacting the Quality Council of India.
'100' helpline number receives 33,000 calls per day, 80% 'non-actionable'
The '100' helpline number receives around 33,000 calls on a single day, out of which '80% are non-actionable, including blank calls,' said a police officer. He adds that the new process will result in an improved interface, which will in turn lead to 'better services by the Delhi Police for the public.' The existing helpline numbers will stay, even after 112 comes into operation.
'Delhi Police should improve efficiency on ground'
"Instead of merging the emergency numbers, the Delhi Police should improve efficiency on the ground," said DCW chief Swati Maliwal, adding that after dialing 100 from a women's court, she had to wait for 90 minutes for PCR to arrive just a few days ago.
