IndiGo gets lowest marks from Hyderabad flyers, survey finds

India Dec 04, 2025

A new LocalCircles survey says Hyderabad travelers are among the most frustrated with IndiGo—58% flagged concerns about staff attitude and courteousness, which is higher than the national average.

Delays, lack of transparency add to frustration

Nearly half of Hyderabad respondents had issues with flight delays this year, and 40% felt IndiGo wasn't transparent enough.
The airline's on-time record has dropped sharply since 2021, and a recent crew shortage led to over a thousand canceled flights.

Calls for fairer treatment when things go wrong

LocalCircles's CEO pointed out that some passengers missed flights despite arriving early because of long queues.
The group now wants aviation authorities to scrap rebooking fees when airport chaos causes delays—hoping to make flying less stressful for everyone.