IndiGo restores 95% network connectivity amid flight disruptions
What's the story
IndiGo Airlines has managed to restore over 95% of its network connectivity after facing massive operational disruptions, the carrier announced in a statement. The airline is now connecting 135 out of the 138 destinations it serves and plans to operate more than 1,500 flights by the end of Saturday. This comes after a day when it had to cancel over 1,000 flights due to issues with pilot rostering and compliance with new regulations for night flying and weekly rest.
Customer assurance
IndiGo's commitment to customer trust and regulatory compliance
In a statement, an IndiGo spokesperson said, "While we understand that we have a long way to go, we are committed to build back the trust of our customers." The airline has also thanked its partners, government agencies, customers, and staff for their support during this challenging time. This comes after the Civil Aviation Ministry directed IndiGo to complete ticket refunds by Sunday evening and deliver separated baggage within 48 hours.
Regulatory action
Government intervention and fare capping amid IndiGo crisis
The government has also capped airfares on certain routes to prevent unreasonable fare surges due to capacity constraints. For example, fares for flights up to 500km are capped at ₹7,500 and those over 1,500km at ₹18,000. These caps will remain until operations stabilize. However, media reports speculate on the clarity of their application to tickets of economy and premium economy classes.
Apology and relief
IndiGo's CEO apologizes for disruptions , DGCA provides temporary relief
IndiGo CEO Pieter Elbers has apologized for the inconvenience caused by these disruptions. The Directorate General of Civil Aviation (DGCA) has given temporary relief to IndiGo by relaxing some pilot rostering norms. However, this move has been criticized by the Airlines' Pilots Association (ALPA) India for compromising safety standards mandated by a court order.