About 15.7 lakh public grievances against government departments in 2018
What's the story
Around 15.7L public grievances were received last year against various Central government departments, Union minister Jitendra Singh told the Rajya Sabha today. Of these, 14.98L were disposed of and nearly 8.4L grievances were pending, he said in a written reply. In 2017, around 18.66L public grievances were received of which 17.7L were disposed of, said Singh, MoS (Personnel, Public Grievances, and Pensions).
Details
'Regular review meetings held to monitor disposed and pending grievances'
As many as 14.83L such plaints were received by the Central government on an online platform, Centralized Public Grievance Redress and Monitoring System (CPGRAMS), in 2017. Of these, 12.62L were resolved. "Regular review meetings are held to monitor both disposed and pending grievances in the respective departments and also in Department of Administrative Reforms and Public Grievances, Government of India," the minister said.