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    Home / News / Bengaluru News / IFB to pay Rs. 84k compensation over defunct washing machine
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    IFB to pay Rs. 84k compensation over defunct washing machine

    IFB to pay Rs. 84k compensation over defunct washing machine

    By Ramya Patelkhana
    Sep 19, 2017
    08:47 pm

    What's the story

    A Bengaluru consumer court has ordered household appliance maker IFB Industries to pay Rs. 84,000 to a consumer in a case related to a defunct washing machine as the company didn't comply with its warranty norms.

    IFB was asked to pay a Rs. 29,000 refund, Rs. 50,000 compensation for causing mental distress to the customer, and Rs. 5,000 for litigation charges.

    Know more!

    2014-15

    Complainant bought washing machine in 2014

    61-year-old Madan Raj of Bengaluru's Nagarathpet bought an IFB washing machine from a Jayanagar showroom for Rs. 29,000 on 1 May'14.

    In Nov'15, the machine stopped working after which Madan called IFB's customer care; he was told some parts need replacement.

    Despite the four-year warranty, IFB staffers asked him to go for an exchange offer and get a new machine at 50% discount.

    Complaint

    Court finds IFB was deficient in service

    Madan went to a consumer court on 7 Jul'17, demanding compensation for his loss.

    The 3rd Additional Bangalore Urban District Consumer Disputes Redressal Forum heard arguments from Madan and IFB.

    IFB argued the complaint was false; an IFB technician claimed the washing machine's top cover got rusted, which isn't covered under warranty.

    However, IFB's warranty-card stated all machine parts were covered under warranty.

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