IndiGo's flight network should be stabilized by this date
What's the story
IndiGo has announced that it expects to stabilize its flight network by December 10. The announcement comes after a period of major disruptions that led to widespread delays and cancellations. These disruptions have caused a lot of trouble for passengers. An IndiGo spokesperson said "flight cancelations have reduced, on-time performance has risen sharply," and customer support processes are being improved to address pending issues.
Progress update
Operational improvements and revised stabilization outlook
IndiGo has also updated its stabilization outlook, saying it is "growing confident" that normal operations will be restored by December 10. This is an improvement from the earlier timeline of December 10 to December 15. The airline said it has been making "further significant and sustained improvements" across its network since Saturday. Today, it confirmed operating over 1,650 flights as opposed to about 1,500 yesterday with an On-Time Performance (OTP) of 75%, up from some 30% yesterday.
Customer advisory
IndiGo apologizes for inconvenience
IndiGo has apologized for the immense inconvenience caused by the recent operational disruptions. The airline has also urged passengers to check real-time flight status before heading to the airport. To facilitate this, it has provided online links for status and refund updates. "We deeply regret the immense inconvenience this has caused and extend our heartfelt apologies to all our customers," said IndiGo in its statement.
Regulatory action
DGCA issues show-cause notice
The Directorate General of Civil Aviation (DGCA) has issued a show-cause notice to IndiGo's CEO Pieter Elbers and its Accountable Manager. The notice holds the airline responsible for large-scale operational disruptions in recent days, citing "significant lapses in planning, oversight and resource management." Both individuals have been asked to respond within 24 hours explaining why enforcement action should not be taken against the carrier.