Why IndiGo needs 2 days to restore normal flight operations
What's the story
IndiGo, India's leading airline, has announced that it will take the next 48 hours to restore its flight operations. The announcement comes after major disruptions were witnessed across its network over the last two days. A spokesperson for the airline said that schedule adjustments have been made to gradually bring back punctuality and minimize passenger inconvenience.
Cause analysis
Disruptions caused by a mix of factors
The recent disruptions in IndiGo's operations were due to a mix of minor tech issues, winter schedule changes, bad weather, increased congestion in the aviation system, and new crew rostering rules under Flight Duty Time Limitations. "We acknowledge that IndiGo's operations have been significantly disrupted across the network for the past two days, and we sincerely apologize to our customers for the inconvenience caused," said an airline spokesperson.
Recovery measures
IndiGo's response to the operational disruption
To tackle the situation, IndiGo has implemented calibrated schedule adjustments for the next 48 hours. "These measures will remain in place for the next 48 hours and will allow us to normalize our operations and progressively recover our punctuality across the network," said a spokesperson for the airline. The team is working tirelessly to minimize passenger inconvenience and stabilize operations as quickly as possible.
Passenger support
Affected passengers offered alternate travel arrangements or refunds
IndiGo has also confirmed that affected passengers are being provided with alternate travel arrangements or refunds, depending on individual circumstances. The airline had to cancel over 70 flights and faced widespread delays due to acute crew shortages after new FDTL norms were implemented.