Here's how to file Aadhaar complaints via post, website, phone
What's the story
With so many government welfare schemes linked with Aadhaar, it is one of the most important documents you will ever hold. Also a vital proof of identity, it can come handy anywhere and anytime. So, in case you face any issues concerning your Aadhaar application or update request, you should get them resolved on time. Here's how you can register complaints via different methods.
Methods 1,2
How to register Aadhaar complaints via e-mail and telephone
Email: You can write an e-mail to the UIDAI at help@uidai.gov.in. These e-mails are first examined by UIDAI officials and then forwarded to concerned Regional Office/Section. Ultimately, the grievance is disposed by replying to the complainant over e-mail, under intimation to the grievance cell. Telephone: You can also contact UIDAI to place your queries/complaints at its toll free number 1947.
Post
Procedure to place your complaint via post
Further, you can place your complaints by sending a physical hard-copy of complaint to the UIDAI headquarters or regional offices. Under this method, grievances are solved by replying directly to the complainant under intimation to the grievance cell. This is the address of the UIDAI headquarters: Unique Identification Authority of India, Government of India, Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi-110001.
Online
How to file your Aadhaar complaints online
Log on to the official UIDAI portal. Next, click on 'Contact & Support' drop down menu and click on 'File a complaint' link. Fill up the digital form with the required details such as your enrolment ID, name, mobile number and email ID. Select the category of complaint and enter the description of your complaint. Finally, enter Captcha code and click on 'Submit' button.
Information
How to check the status of your complaint online
In order to check the status of your complaint, log back on the UIDAI portal. Then, go to 'Contact & Support' drop down menu and click on 'Check Complaint Status' link. Finally, enter your complaint ID, the screen-displayed captcha code, and click on 'Check status.'
SC verdict
SC verdict: Clearing the air around Aadhaar status
Post the September 26, 2018 Supreme Court verdict relating to authentication of Aadhaar, there has been much confusion with respect to services where Aadhaar is mandatory and where not. Aadhaar is no longer mandatory for services such as opening bank accounts, telecom services, and school admissions/entrance tests. However, it is still necessary for availing government welfare-schemes and filing I-T returns (if PAN isn't used).