AI chatbots like ChatGPT, Gemini struggle with crisis support
A recent test found that while ChatGPT and Google's Gemini can share the right suicide hotline numbers based on where you are, other popular chatbots like Replika and Meta AI often miss the mark or don't respond when someone needs urgent help.
Many gave out geographically incorrect information, required extra prompting, or ignored requests for crisis support.
Why does this matter?
Experts warn that if chatbots don't give clear, local resources in tough moments, it could actually make things harder for people looking for help.
Right now, most bots just list phone numbers or ask users to search on their own—hardly helpful when time matters most.
Experts say what's really needed is accurate location detection and direct connections to real crisis services.
What needs fixing?
Since a lot of folks turn to chatbots first during rough times, these tools need better crisis features—like asking your location up front and having ways to quickly connect you with real support.
Some bots do help reduce symptoms in trials, but experts agree: strong safety checks and mental health oversight are a must so no one slips through the cracks.