IndiGo warns passengers as Microsoft outage disrupts email support
What's the story
Businesses worldwide have been hit by a major outage of Microsoft services. The disruption has also affected IndiGo's email support services, leaving it unable to receive passenger emails. In light of this issue, IndiGo issued a service advisory on Friday. The advisory asked customers to use alternative support channels for urgent assistance during this period of disruption.
Customer guidance
What did the airline say?
IndiGo's advisory explained that its email support services are affected by the Microsoft disruption.
The airline urged passengers seeking immediate assistance to reach out through its AI-powered customer support assistant, 6E Skai.
This can be done via the official website or mobile app of IndiGo.
The airline also clarified that all other customer support channels are still operational during this outage period.
Service disruption
Thousands of users reported issues with Microsoft services
The global outage has impacted several Microsoft platforms, including Outlook, Microsoft 365, and Teams.
Thousands of users have reported issues with accessing their accounts, sending/receiving emails, and loading inboxes.
Downdetector recorded nearly 130,000 reports of Outlook-related problems shortly after 1:00pm ET on Thursday.
Users also reported issues with Microsoft Teams and other services under the Microsoft 365 umbrella.
Company response
Microsoft is investigating the issue
Microsoft has acknowledged the disruption and is looking into reports of users having trouble accessing Exchange Online mailboxes through multiple connection methods across the Americas.
The company later confirmed that several services including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot 365, and Microsoft Defender XDR have been impacted by this global outage.