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iOS 11.3 update disables microphone on some iPhone 7 models

iOS 11.3 update disables microphone on some iPhone 7 models

May 05, 2018
05:04 pm

What's the story

Since its launch, Apple's latest iPhone OS has been a bug-ridden mess. And users can't seem to find an end to their iOS woes. Earlier, Apple's iOS 11.3 update killed touch functionality in some iPhone 8 models. The company soon released an update to fix that problem. More recently, iOS 11.3 and the subsequent updates have now disabled microphones on some iPhone 7 models.

iOS woes

What exactly is happening with these iPhone 7 units

Some iPhone 7 and iPhone 7 Plus users are experiencing issues with the microphone after reportedly updating to the latest iOS 11.3 or subsequent updates. Affected users complained that they cannot be heard during voice calls, video calls on FaceTime or even record voice memos. The circumstances suggest that their phone's microphones have become non-functional or gotten disabled, post the update.

Twitter Post

An affected user took to Twitter asking Apple for help

Details

Apple has acknowledged this issue

Macrumors claims to have obtained an internal document distributed to Apple Authorized Service Providers this week. "Apple said affected customers may experience a grayed-out speaker button during phone calls," according to Macrumors. Apple has directed its service providers to run audio diagnostics on the affected devices and to initiate repairs if "device could not detect dock" or "accessory not supported" alerts are prompted.

Information

Apple may offer free repairs even for out-of-warranty iPhones

According to Macrumors, "If an affected iPhone 7 or iPhone 7 Plus is no longer covered by warranty, Apple says its service providers can request an exception for this particular issue." While Apple's memo doesn't specify free repairs, it seems likely, given the circumstances.