IRCTC website, app suffer outage during Tatkal ticket booking hours
What's the story
The Indian Railway Catering and Tourism Corporation (IRCTC) witnessed a major service disruption on Monday morning. The outage impacted both the IRCTC's website and mobile application. The incident comes at a time when the period for Tatkal ticket bookings is on, leaving many users unhappy. Several users across India reported the issues on Downdetector, a platform that tracks service disruptions.
User grievances
User complaints highlight impact on Tatkal bookings
The outage caused a range of issues for users, with some even complaining about not being able to log into their accounts. Others were miffed as their Tatkal bookings were heavily impacted by this disruption. The IRCTC acknowledged the service disruption and told users that e-ticketing services would remain unavailable for an hour due to maintenance activities. The corporation advised those needing to cancel/file TDRs, to contact customer care or send an email at etickets@irctc.co.in.
Twitter Post
Most pathetic service, said one IRCTC user on X
The Most Pathetic Service from @IRCTCofficial , When Can we expect an Improvement? are we so incompetent that cant handle the traffic on the #irctc app and website. when talking about the development but the foundation is very weak which is your server which is down all d time. pic.twitter.com/VpxRw8GemC
— Chintan Raval (@ChintanRaval1) December 9, 2024