Use Meesho's 'Product Q&A' feature like a pro
What's the story
Ever been confused while shopping online because you had specific questions about a product? Well, Meesho has a "Product Q&A" feature that allows users to directly ask sellers and see previously answered questions. This guide will show you how to use it on Android, so you can make the best purchase decisions.
Navigate
Finding your way to the product details
After launching the Meesho app and logging in, navigate to either "My Orders" or "My Products," depending on whether you're a buyer or seller. Select the product you have a query about to open its detailed view. At this point, you'll see options for additional actions, including the ability to ask questions or request help related to that specific product.
Chat feature
Engaging with sellers for answers
Locate the "Customer Service" or "Help" option on the product details page. Clicking on "Chat with Seller" will initiate an in-app messaging system specifically created for direct buyer-seller interaction. Don't forget to provide crucial info like your order number and details about the product you're inquiring about. Clear and concise messages will help the seller understand your concerns and respond to you quickly.
Reading responses
Discovering answers through interaction
Once you've sent your question, simply await the seller's response in the chat window. Remember, common queries might already be answered in the FAQs or previous interactions on the product page. This feature makes communicating with sellers and getting answers on Meesho a breeze, ultimately improving your shopping experience by ensuring your product concerns are resolved efficiently.