WhatsApp now lets you report bugs by shaking your phone
What's the story
WhatsApp is rolling out a new feature that lets users report bugs by shaking their device. The update, which comes with version number 2.25.34.6, is currently being made available to select beta testers through the Google Play Beta Program. The company had previously improved its bug reporting process on iOS with a more user-friendly interface and direct shortcuts for easier access to reporting issues.
Enhanced accessibility
iOS update also brings redesigned bug reporting process
The latest iOS update also brings a redesigned bug reporting process, making it more intuitive and accessible. It adds direct shortcuts in the Help section and main settings page, allowing users to quickly access a dedicated form to describe issues and attach screenshots. This way, they no longer have to scroll down the Help Center for the "Contact Us" option.
Quick feedback
Shake-to-report feature works across different app sections
The shake-to-report feature is designed to work seamlessly across different sections of the app, letting users report issues as soon as they appear. For instance, if a user encounters a glitch while browsing channels, shaking their phone will trigger a bottom sheet asking if they want to continue reporting the issue. If confirmed, the app automatically captures and temporarily stores a screenshot for the report.
Privacy measures
Safeguards to protect user privacy
To protect the user privacy, WhatsApp has implemented safeguards to prevent screenshots from being taken in certain app sections. For example, when viewing profile photos, the app won't automatically capture a screenshot after shaking and choosing to report a bug. These restrictions make the feature more context-aware and ensure that users' private content is never shared unintentionally during a bug report.
User control
Users can disable the shake action
WhatsApp also offers users complete control over this new shortcut. If someone finds the shake action uncomfortable/unnecessary, they can disable it at any time. The option to manage this feature is located within the bug reporting section, ensuring it is easy to find and adjust. This flexibility allows users to customize their experience according to their personal preferences.