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Home / News / Business News / Apple to pay $18 million for deliberately "breaking FaceTime"
  • Business

    Apple to pay $18 million for deliberately "breaking FaceTime"

    Shubham Sharma
    Written by
    Shubham Sharma
    Twitter
    Last updated on Apr 29, 2020, 11:20 pm
    Apple to pay $18 million for deliberately "breaking FaceTime"
  • Apple has agreed to pay $18 million to settle a class-action lawsuit accusing the company of intentionally breaking FaceTime, its main video calling service.

    The case alleged that Apple disabled FaceTime on iOS 6 to save costs, and forced users to upgrade to iOS 7, which was its latest mobile operating system in 2013.

    Here's more on the matter.

  • In this article
    Lawsuit tied to Apple's implementation of FaceTime In 2012, peer-to-peer system was found infringing on a patent Apple developed new peer-to-peer technology for iOS 7 Apple, meanwhile, blamed the matter on a 'bug' FaceTime disabled for users with old devices No comment from Apple yet
  • Case

    Lawsuit tied to Apple's implementation of FaceTime

    Lawsuit tied to Apple's implementation of FaceTime
  • The lawsuit in question, filed in 2017, ties to Apple's original implementation of FaceTime.

    Back in 2010, when the Cupertino giant launched the video-conferencing service, it relied on two basic methods to transfer audio/video data between callers - a direct peer-to-peer connection system developed by the company and a 'relay' system relying on third-party servers of Akamai.

  • Issue

    In 2012, peer-to-peer system was found infringing on a patent

  • After running the system smoothly for a couple of years, Apple's in-house peer-to-peer technology was found to be infringing on patents held by VirentX.

    The dispute ended with a court ruling, which ordered Apple to stop using the peer-to-peer technology and switch to the relay system completely.

    Naturally, Apple complied but the shift to third-party relay service started costing the company millions of dollars.

  • Solution

    Apple developed new peer-to-peer technology for iOS 7

  • To save money, Apple developed a new peer-to-peer protocol that came with iOS 7.

    However, at the time, a large number of people were reluctant to switch to the new operating system, due to reports suggesting that it caused problems with legacy devices.

    To deal with this and continue saving money, Apple implemented a 'FaceTime break' forcing people to upgrade, the plaintiffs allege.

  • Comments

    Apple, meanwhile, blamed the matter on a 'bug'

  • Apple blamed FaceTime issues on a bug, but emails between its engineers, cited in the lawsuit, suggested otherwise.

    "I understand we did something in April around iOS 6 to reduce relay utilization," an Apple engineering manager said in the email, with another one noting "we broke iOS 6, and the only way to get FaceTime working again is to upgrade to iOS 7."

  • Claim

    FaceTime disabled for users with old devices

    FaceTime disabled for users with old devices
  • According to the lawsuit, Apple introduced such changes in iOS 6 that FaceTime stopped working on old devices like iPhone 4 and iPhone 4s, forcing their owners to upgrade to the latest OS.

    This basically implies that the company blocked some users' access to FaceTime to get them to install its latest operating system in 2013.

  • Information

    No comment from Apple yet

  • Now, even after agreeing to pay up $18 million to settle the whole matter, Apple remains silent on it. Out of the amount paid by the company, the plaintiffs will receive $7,500 while each class action member will get $3 per affected device.

  • Apple
  • iOS 6
  • iOS 7
  • Facetime App
  •  
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